Our garage door is older than dirt, and after a recent power failure we had to call out Garage Door Pros again (we have had multiple issues with this thing) because the door literally came off the tracks. The hinges were so rusted it's a miracle it didn't fall off sooner. Casey had actually recommended replacing them sooner but we didn't listen, so whose fault was that? This time, it became clear that's what needed to happen. Casey explained how and why the door broke in detail, outlining the issues and describing the problem to both myself and my husband, and gave us his recommendations. He replaced everything (hinges, rollers, cables, etc) in just 45 minutes and gave us recommendations on a new motor that was cost effective (because as I said - older than dirt - we will need a new motor soon). All the work was covered by a warranty which he made a point to tell me. He was incredibly detailed, professional, courteous and polite and the service was great. Highly recommend. Also I wanted this in writing that IT WASN'T MY FAULT THE DOOR BROKE (originally, that was what my husband claimed. He has since apologized :D)